ShedPros Customer Experience Promise
We do it right — so we can confidently stand behind every ShedPros experience.
How We Believe a Shed Project Should Be Handled
When you hire ShedPros, you’re trusting us with access to your property, your time, and an important structure that you expect to rely on for years. We take that responsibility seriously.
Our promise is simple:
We will plan carefully, work respectfully, communicate honestly, and approach your project with the level of care we would expect if the work were being done on our own home.
That belief guides every decision we make — from the first conversation to the final placement.
These standards apply to every ShedPros project throughout Thurston and Pierce County - including Olympia, Lacey, Tumwater, Shelton, and surrounding communities.
(This promise is supported by the practices you’ll see on our How It Works and Safety & Worksite Standards pages.)
Clear, Steady Communication
You can expect:
realistic timelines and honest expectations
straightforward answers instead of sales talk
updates when schedules or conditions change
a calm, professional tone in every interaction
Our goal is that you always know what to expect — and never feel left guessing about the next step.
Thoughtful Planning & Responsible Work
We don’t rush projects or “force” solutions.
We:
evaluate access and placement carefully
think through drainage, grade, and support
plan transport and movement deliberately
adjust our approach when conditions change
Doing the job the right way matters more to us than getting it done the fastest way.
Respect for Your Property
When we’re on your property, we treat it like it matters.
That means:
controlled and intentional equipment movement
attention to landscaping, surfaces, and surroundings
working cleanly and staying organized
restoring access points when we’ve altered them for placement
We’re guests while we’re there — and we act accordingly.
We follow these same site-protection and professionalism standards on every job we perform across Western Washington.
Professional Conduct, Start to Finish
You can expect our team to:
work in a calm and focused manner
be approachable and willing to explain what we’re doing
take concerns seriously if something doesn’t look right
stand behind the work we perform
We believe professionalism is shown in actions — not just words.
Long-Term Responsibility
Our work doesn’t end the moment the shed is placed.
If questions come up — whether it’s weeks or years later — we’re willing to talk through what you’re seeing, offer guidance, and determine the right next step.
We build and install sheds with the intention that they continue performing well over time — and we treat long-term ownership as part of the project, not an afterthought.
(For specifics on our long-term support, visit the Warranty & Long-Term Care page.)
What This Promise Means to Us
This isn’t a marketing statement.
It’s the standard we hold ourselves to:
do thoughtful work
communicate with integrity
respect the homes we work on
and take pride in outcomes that last
If that’s the kind of experience you’re looking for, we’d be glad to talk with you about your project and see whether ShedPros is the right fit.
(You can take the next step anytime on our Start Your Project page.)
Whether you’re in Olympia, Lacey, Tumwater, Shelton, or Elsewhere in Thurston or Pierce County, we’re here to help you plan you project the right way.